Our company always adheres to the principle of "customer first, service first" and the quality policy of "technological innovation, excellence, customer concern, and continuous improvement". Shaanxi Daqi makes the following commitments to our customers regarding product quality and technical services:

After the contract is signed, the company provides complete technical information to the user.

2. After the product is sold, our company is responsible for guiding installation and providing free training for operators.

3. After the warranty period expires, the company will provide lifelong maintenance for the equipment, and the cost will only be charged. We promise to provide users with various consumables and spare parts needed at a discounted price for a long time.

4. There is a dedicated after-sales service organization. The after-sales service department and its subsidiaries have relevant spare parts available year-round, and there are professional technical maintenance personnel authorized and certified by our company.

5. The technical personnel of the company's after-sales service department or office implement a regular follow-up system for users. Investigate and solve difficult problems encountered during use, promptly provide users with free software upgrades, and provide free training for operation and maintenance personnel.

After receiving customer repair information, the company's after-sales service department or office shall respond and provide answers within 2 hours.

7. On site maintenance service personnel should treat customers with enthusiasm, dedication, and responsibility. Service personnel shall not harass users for any reason, nor shall they make unreasonable demands outside of work. If there is any violation, once discovered by the company or complained by users, it will be dealt with seriously according to relevant regulations.

8. We can provide long-term technical services to users, conduct regular or irregular follow-up visits to customers, provide repair suggestions based on the follow-up results, and provide lifelong tracking services for the supplied equipment and products.